Non-Fault Accident? We've Got You Covered
If you've been in an accident that wasn't your fault, you're entitled to FREE repairs and a courtesy car. We handle everything - you don't pay a penny.
Know Your Rights After a Non-Fault Accident
Many drivers don't realise that when another driver is at fault for an accident, they have significant rights. You don't have to claim on your own insurance, pay an excess, or risk your no-claims bonus.
Instead, we can pursue a claim against the at-fault driver's insurance company directly. This means all your repair costs are covered, you get a free courtesy car, and your insurance record stays clean.
- FREE vehicle repairs to pre-accident condition
- FREE like-for-like courtesy car
- No excess to pay
- No impact on your no-claims bonus
- All paperwork handled for you
- Recovery of uninsured losses
How Non-Fault Claims Work
We make the process simple and stress-free. Here's what happens:
Report the Accident
Contact us as soon as possible after your accident. We'll guide you through the initial steps.
We Handle Everything
We deal directly with the at-fault driver's insurance company and manage all paperwork.
Courtesy Car Provided
We provide a like-for-like courtesy car so you can continue with your daily life.
Expert Repairs
Your vehicle is repaired to the highest standards by our skilled technicians.
Vehicle Returned
Once repairs are complete and quality checked, your vehicle is returned to you.
Frequently Asked Questions
Got questions about non-fault claims? We've got answers.
What is a non-fault accident claim?
A non-fault claim is when you've been involved in an accident that was not your fault. This could be if another driver hit your parked car, rear-ended you, or caused a collision by breaking traffic laws.
Will this affect my insurance premium?
No. Because we claim against the at-fault driver's insurance, not yours, your no-claims bonus remains protected and your premiums should not be affected.
Do I have to use my own insurance company's approved repairer?
No. You have the legal right to choose where your vehicle is repaired. You do not have to use your insurance company's suggested garage.
How long does the process take?
This depends on the extent of the damage and parts availability. However, we work efficiently to minimise the time your vehicle is off the road and keep you informed throughout.
What if the other driver is uninsured?
We can still help recover costs through the Motor Insurers' Bureau (MIB), which compensates victims of uninsured drivers.
Been in a Non-Fault Accident?
Don't pay a penny for someone else's mistake. Contact us now and we'll handle everything while you focus on getting back to normal.